1300 766 067

info@aisstraining.com.au

Australian Institute of Soft Skills Training

About Us

Who we are

We are your dedicated consultants here to help you get the most out of your training dollar. 

Tracey, Josh and Gaynor are all experts in the field of human communications. We work with you to ensure you choose the course that is right for you and gives your company the best return on investment. We are friendly, knowledgeable and above all customer focused. 

What makes us different?

The experience of our facilitators! Between us, we have over 80 years of facilitation experience, where we have worked with hundreds of companies from some of the world’s largest, right the way through to small-medium sized enterprise (SME). Our results are always outstanding, because we take the time to get to know you. Not just what you want to gain from the course, but how you learn.

We use everyday language and talk about everyday business scenarios that you deal with in your workplace. We don’t talk at you, we don’t talk to you, we talk with you. By working together, we solve your issues and improve your performance.

What does AISS Training stand for?

AISS Training stands for interactive business training, you will never find a PowerPoint in our rooms, ever. We stand for improving your skills and getting the most out of your most expensive assets, your people. Fast and effective training that works.

We are all about creating a fun-filled experience. Our training is interactive, hands-on and practical and will leave you with new skills and new tools which will stay with you forever.

Call us today , or fill in the form below to discuss your training needs

Our Training Team

AISS Training facilitators and trainers bring a wealth of collective experience; spanning corporate training, communication skills, sales, management and customer service programs.

All business and certificate trainers have their Cert IV Workplace Training and Assessment qualifications.

Bruce Hughes

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Bruce has worked with the full range of small, medium and large private companies and corporations, financial institutions, retail, local, state and federal governments, elite sportspeople, and professional services firms (lawyers, accountants, bankers).

He has assisted thousands of people in dozens of organizations since he began training in 1992 and continues to be inspired by the capacity people have, once given the right conditions, to refresh their thinking, and to change their behavior.

He has worked in all the capital cities of Australia, and internationally in USA, Germany, UK, Lebanon, Slovakia, India, China, Singapore, New Zealand, and Malaysia.

He helps people prepare for presentations, deal with difficult conversations, become more fully present, and to communicate clearly, confidently and concisely.

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Sharon Bard

Sharon has a wealth of experience in delivering soft skills training. Her communication style is dynamic, informative and engaging. Having spent the last 21 years living and growing a business in South Africa, she brings an international understanding of human relationships, dynamics and communication.

Having grown a successful business in South Africa, Sharon has returned to Australia to be one of our lead trainers and is passionate about imparting great skills to others through her training.

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Rum Charles

Rum is a gifted facilitator who has been delivering soft skills training courses for over twenty years. In that time, he has worked with a multitude of organisations, from multinationals such as Deloitte, EY, as well as ExxonMobil, Metcash, right the way through to government institutions, such as local governments and many SMEs, such as Henley Properties, Carlisle Homes, Porter David, Master Electricians Australia, to name a few.

Rum brings a wealth of experience to the training room and specialises in providing a training session that is high energy, targeted, but best of all, an enjoyable experience.

You will walk out of a session with Rum having learned great skills and more importantly motivated about your job and your career.

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Our Sales Team

Josh Lemay – Sales Consultant, Scheduled Courses

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Josh is a lively enthusiastic consultant, who is more than happy to webchat with you, or chat on the phone to find out your training needs and book you into your appropriate course.

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Tracey Johnson – Manager, Scheduled Courses

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Tracey brings a wealth of experience to her customers, as she has years of experience creating and booking customers into the right course to make sure they maximise their return on investment.

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Gaynor Branton – Consultant, Scheduled Courses and Tailored Training

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Gaynor has many years of consulting experience, Gaynor’s passion is assisting businesses to increase their profitability and staff development, when staff are performing at their best this leads to customer satisfaction and customer retention, improving your bottom line.

Gaynor is an experienced sales person and account manager who has taken a sabbatical in Arizona USA to train with Mr. Tom Hopkins, the world’s leading Sales Trainer, Gaynor lives by the value of sound relationships and service to her customers which produces outstanding results for all her customers.

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Explore all the

COURSES

Customer Service Training 1 Day Course

Customer Service Training 1 Day Course

Once Customer Service was the responsibility of a single department, but in today’s business world we must all give great customer service, no matter what we do or what department in the company we work.

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Debt Collection Training 1 Day Course

Debt Collection Training 1 Day Course

It’s vital for any company no matter how big or small to be able to collect outstanding invoices. This one day course will give anyone who has to collect money, the skills to do so with confidence and ease.

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Leadership and Management Training 2 Day Course

Leadership and Management Training 2 Day Course

In this course, you will learn the difference between managing and leading. You will be shown when it is best to lead and when it is best to manage.

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Sales Training 1 Day Course

Sales Training 1 Day Course

This course will equip your sales people with the skills they need to build long-term profitable relationships with your customers, whilst giving them the tools to be able to go out and close new business.

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Presentation Skills Training / Interview Skills 2 Day Course

Presentation Skills Training / Interview Skills 2 Day Course

In this course, we will give you not only the confidence to overcome your nerves, but the skills and tools required to deliver an excellent presentation to anyone at any time.

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PA and Receptionist Enhancement Training 1 day Course

PA and Receptionist Enhancement Training 1 day Course

On this course, we will provide your receptionist with the skills and tools and most importantly – the attitude to be able to take full control of your front office/reception area, in such a way that they enhance the reputation of your company.

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Conflict Resolution Training / Difficult Conversations Training – 1 Day Course

Conflict Resolution Training / Difficult Conversations Training – 1 Day Course

This course is designed to give your staff members clear and easy to use tools and strategies to defuse conflicts, in such a way that all parties come away satisfied with the outcome.

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