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Australian Institute of Soft Skills Training

Customer Service Training 1 Day Course

Once Customer Service was the responsibility of a single department, but in today’s business world we must all give great customer service, no matter what we do or what department in the company we work.

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Credit Control Training 1 Day Course

It’s vital for any company no matter how big or small to be able to collect outstanding invoices. This one day course will give anyone who has to collect money, the skills to do so with confidence and ease.

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Leadership and Management Training 2 Day Course

In this course, you will learn the difference between managing and leading. You will be shown when it is best to lead and when it is best to manage.

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Sales Training 1 Day Course

This course will equip your sales people with the skills they need to build long-term profitable relationships with your customers, whilst giving them the tools to be able to go out and close new business.

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Presentation Skills Training / Interview Skills 2 Day Course

In this course, we will give you not only the confidence to overcome your nerves, but the skills and tools required to deliver an excellent presentation to anyone at any time.

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PA and Receptionist Enhancement Training 1 day Course

On this course, we will provide your receptionist with the skills and tools and most importantly – the attitude to be able to take full control of your front office/reception area, in such a way that they enhance the reputation of your company.

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Conflict Resolution Training / Difficult Conversations Training – 1 Day Course

This course is designed to give your staff members clear and easy to use tools and strategies to defuse conflicts, in such a way that all parties come away satisfied with the outcome.

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