Technical skills and knowledge are essential for a business to do its job well, but organisations are finally realising that soft skills drive performance.
Soft Skills are the new drivers of business performance and growth. Soft Skills are defined as driving collaboration, emotional intelligence and communication – the things that facilitate interactions between people.
The single most important soft skill is communication.
Soft-skill intensive occupations are expected to account for two-thirds (63%) of all jobs in Australia by 2030 yet there is a significant skills shortage in the Australian market.
If your staff can’t communicate, your company won’t win new business or maintain customers.
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