Conflict Resolutions/Difficult Conversations

Conflict Resolutions/Difficult Conversations

Manage Workplace Conflict and Handle Difficult Conversations

It's no secret that workplace conflict is bad for business. Conflict in the workplace is estimated to cost the Australian economy just under $15 billion a year. Mishandled workplace conflict also has a knock-on effect on other staff, company morale, and ultimately your customers. Our Conflict Management and difficult conversation training give you and your staff the skills needed to manage workplace conflict and handle difficult conversations with confidence.

Workplaces in conflict can have a profound personal impact on all staff members, resulting in a severe and costly impact on your business. The need to manage difficult conversations effectively has never been higher. How well are your staff trained to manage conflict? Each of our courses can be tailored to your organization's exact needs and can be conducted at your offices. 4 to 12 attendees to ensure a highly interactive session.

Duration: 1 Day 

Reasons to Manage Workplace Conflict

Conflict in the workplace is a major source of work related stress and worker's compensation claims. Not only this, mental health issues now form a larger proportion of work cover claims than physical injuries.


With greater emphasis being placed on workplace behaviours – including bullying, harassment and sexual harassment –your team needs to be able to recognise the signs and take action to deal with conflict quickly.


Delayed, or clumsy responses can quickly escalate into toxic situations that are costly to the business and personnel, ultimately infiltrating the culture of your team.


Conflict management techniques can be learned. By knowing how to recognise the signs and how to deliver an appropriate plan of action, you can protect your business, company culture and the well-being of all involved.


To make things affordable and easy for you, we have created an investment structure to deliver a great return on investment.


Off the shelf training investment:

$5,000 plus GST, per day, with a maximum of 10-12 participants per session, using our outcomes below. Training manuals are an additional charge of $39.00 plus GST, per person.


Bespoke/Tailored training investment:
$5,000 plus GST (in addition to the above), ensuring the materials are tailored to your organisation's needs, language, and industry.

Participants in this conflict resolution / managing difficult conversations course emerge with the following:

The courage to understand that conflict can be positive

An understanding of the negative impact of avoiding conflict can have on yourself, your communications and on others communication with you

A full understanding of what constitutes bullying, harassment and sexual harassment including legal definitions

The key soft skills and confidence to address conflict in a timely fashion at its source

Personal awareness and Emotional Intelligence to modify behaviours within the workplace and create harmonious relationships

Awareness and understanding of body language and how body language can be perceived in a positive or negative light

An awareness of voice and voice tone and how this can be perceived in a positive or negative light

The difference between non-assertive, assertive and aggressive behaviours

Positive Strategies to cope with anger and stress

Powerful negotiation skills to create lasting and positive outcomes from difficult situations

The ability to conduct difficult conversations to achieve lasting positive outcomes

Upon Completion:

Certificate of Completion

Training Manual

Our Training Works

We believe that learning - especially for adults - should be relevant and engaging. The content should be immediately useful and use current, real-world examples. Whether you have an MBA or left school at year 9 - our courses are accessible and useful to people from different backgrounds and educational levels.

Conflict Resolution Guide

Input your details below to download your free course guide.





Conflict Resolution Guide
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