Credit Control

Credit Control Training

Regain Control of Your Cash Flow

Any business’ success depends on cash flow and the ability to collect outstanding invoices. According to The Invoice Market, Australian SMEs collectively carry a staggering $76 billion in outstanding invoices at any one time. Credit control training can make all the difference. Our Credit Control courses give your team member the skills and techniques needed to collect overdue invoices with ease and confidence.

We tailor the course to your organisation's needs, aiming for a minimum of 4 attendees to a maximum of 12 to ensure a highly interactive session.

Duration: 1 Day

Reasons to Train Your Credit Controller/Accounts Receivable Team

With our training, your team develops the ability to collect outstanding invoices. This task is often underestimated, but it is vital to maintain cash flow. Credit control training can make a profound difference to your organisation.


Many people feel uncomfortable asking for money. The good news is that there are simple yet effective techniques that make it easier for you or your staff to collect overdue invoices with ease and confidence.


Our credit control training course strongly focuses on soft skills. This ensures your business continues to nurture valuable client relationships while your invoices are paid on time.


This one-day credit control course will empower those responsible for Accounts Receivable with the confidence to collect money with ease.


Off the shelf training investment:

$5,000 plus GST, per day, with a maximum of 10-12 participants per session, using our outcomes below. Training manuals are an additional charge of $39.00 plus GST, per person.


Bespoke/Tailored training investment:
$5,000 plus GST (in addition to the above), ensuring the materials are tailored to your organisation's needs, language, and industry.

Participants in this credit control gain:

Confidence to ask customers for payment

The attitude and voice skills required to make an impact on the phone

Negotiation skills to work through difficult situations

An understanding of the laws and regulations around credit control

The ability to write meaningful credit collection correspondence

Strong interpersonal skills

Tools to work with sales teams to maintain customer loyalty, whilst still getting paid on time

Upon Completion:

Certificate of Completion

Training Manual

Our Training Works

We believe that learning - especially for adults - should be relevant and engaging. The content should be immediately useful and use current, real-world examples. Whether you have an MBA or left school at year 9 - our courses are accessible and useful to people from different backgrounds and educational levels.



Credit Control Guide

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Credit Control Guide
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