Soft skills are defined as driving collaboration, emotional intelligence and communication – the things that facilitate interactions between people. The single most important soft skill is communication.
Technical (hard) skills and knowledge are essential for a business to do its job well, but organisations are finally realising that soft skills drive performance. Soft skills are the new drivers of business performance and growth. Soft-skill-intensive occupations are expected to account for two-thirds (63%) of all jobs in Australia by 2030, yet there is a significant skills shortage in the Australian market.
“It’s unsurprising that we see more and more progressive companies naming chief learning officers — as was the case with chief diversity officers when diversity was no longer an HR topic but a business advantage. Learning is not an HR topic; it’s a business topic.”
Statistics by Asana reveal that across ANZ, nearly 8 in 10 employees have felt burnt out. A new Dell Technologies Breakthrough study confirms it: workers are exhausted. The pace of change within their organisations, combined with the ongoing struggle with the pandemic, has been a perfect recipe for burnout.
Innovation starts with empathy. In 2022, true innovation begins with empathetic leadership and technology that frees people from unfulfilling tasks, allowing them to focus on work that leverages their unique skill sets. Empathy can break through employee resistance to encourage acceptance of change, putting companies on a sustainable path to technological advancement. Unfortunately, many Australian and New Zealand leaders appear to lack soft skills like empathy. In Australia, a 2021 survey by YouGov found that 65% of workers said their manager struggles with soft skills and reports that young workers are increasingly seeking employers that lead with empathy and emotional intelligence. In New Zealand, A hierarchical culture that undervalues consultation or makes employees feel like it’s too risky to speak up is a costly miscalculation that stunts employee development and hinders digital transformation efforts.
Soft skill-intensive occupations will account for two-thirds of all jobs by 2030. DeakinCo. asked Deloitte Access Economics to assess the importance of obtaining and measuring soft skills to better understand areas that need to be improved in the Australian workforce and businesses.
The Australian Institute of Soft Skills Training provides real skills for real people. Soft skills are the must-have skills for anyone in business today. We help you to improve your bottom line by increasing communication and productivity.
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