Great customer service matters to every potential and existing customer. Our Customer Service Training equips your team members with techniques to deliver exceptional customer service and create strong relationships.
In today’s customer-centric world, where organisations are investing in automation and AI, the heart of any customer relationship is still based on people. Your customer service team is at the heart of your organisation’s success.
Businesses increasingly turn to digital solutions and automation to reduce costs and deliver consistently great customer service experiences, giving them a competitive edge.
Team members with great soft skills (communication skills), empathy, and emotional intelligence (EQ) play a pivotal role in creating lasting relationships.
Our customer service training equips your team with the skills on how to deal with clients using the right communication tools and techniques. As a satisfied customer is a loyal one that will increase customer satisfaction.
Off the shelf training investment:
$5,000 plus GST, per day, with a maximum of 10-12 participants per session, using our outcomes below. Training manuals are an additional charge of $39.00 plus GST, per person.
Bespoke/Tailored training investment:
$5,000 plus GST (in addition to the above), ensuring the materials are tailored to your organisation's needs, language, and industry.
An understanding of the importance of a customer service-centric attitude
The soft skills to lead inter-generational teams
Know-how to create positive relationships with customers
The means to manage all your customers
Techniques to manage difficult situations with customers
Tools to give great customer service across multiple generations
Ways to keep things professional, not personal
An understanding of body language
Insights to create sales opportunities through excellent customer service
AISS Training Certificate of Completion
Training Manual
We believe that learning - especially for adults - should be relevant and engaging.
The content should be immediately useful and use current, real-world examples. Whether you have an MBA or left school at year 9 - our courses are accessible and useful to people from different backgrounds and educational levels.
Input your details below to download your free course guide.
The Australian Institute of Soft Skills Training provides real skills for real people. Soft skills are the must-have skills for anyone in business today. We help you to improve your bottom line by increasing communication and productivity.
Preferred Venues
Karstens Melbourne
123 Queen St, Melbourne CBD
Karstens Sydney
111 Harrington St, Sydney CBD
Christie Spaces
454 Collins St, Melbourne CBD
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